We would like to address recent claims on social media that a room at our Great Wolf Lodge resort in Massachusetts had an issue with bed bugs. This allegation has been proven to be untrue by multiple third party experts.
Great Wolf Resorts takes all allegations regarding the health, welfare and safety of our guests seriously. Late last week a guest at our resort in Fitchburg, Mass. claimed there were possible bed bugs in her room. We immediately responded to her and contacted an independent exterminator. The exterminator conducted a thorough inspection and confirmed the resort did not have any bed bug activity; the guest had found the remains of a spider. In an abundance of caution, the City of Fitchburg Health Inspector also conducted an inspection of the room and confirmed the resort did not have bed bugs. A photo that has been widely shared on social media was confirmed to be a spider by the exterminator.
The health and welfare of our guests remains our highest priority. We will continue to address each concern and question to reassure our guests they will have a safe and memorable experience at our resorts.