The Great Wolf Lodge wristband is an important part of a lodge stay. In fact, for many of our guests, it is even a unique souvenir. Kids love to wear their wristband and take advantage of the “all access pass” it grants them. With the flick of the wrist, they can enter their suite, waltz into the waterpark and, if mom and dad give the OK at check-in, even buy treats at Bear Paw, Paw Points in the Northern Lights arcade and Great Wolf Kids merchandise from the store. We often hear stories from guests whose kids refuse to take their wristbands off even when they return home. The daughter of a colleague actually wore hers for four months!
But, there is a flip side to the little wristband. They don’t fit perfectly. Once you position it to fit around your wrist – there’s almost always an extra piece. If you’re like me, you LOVE the convenience of the RFID technology, and not needing to carry a wallet around the resort, but that extra “flap” can be a little annoying. However, as I received discovered, snipping away that little annoyance is one of the simplest and coolest acts of guest service at the Great Wolf Lodge Pocono Mountains. It’s also a bit competitive.
Pack Members at the resort carry scissors on a small zip cord. If they see guests with wristbands that have the extra “tail” - they approach and offer to snip it away for the perfect fit. Problem solved.
However, the snip is only half of the activity. The story of the little wristband tail does not end in an abrupt cut.
Instead, wristband snips are saved by each department and are then entered in the “Great ‘Wolf Tail’ Competition”. Each little tail is collected, saved, and put in a large container as part of a monthly, spirited contest across all resort areas. The challenge is on to see which department is a cut above the rest, and how many guests had their wristbands sized to perfection.
While I was at the resort in the Pocono Mountains, the Retail Team was in the lead. Their jar was so full; the team had to tie bags of tails to it!
No prize is given out for “most tails” collected, but everyone enjoys the fun and simple competition. Departments take great pride in turning in their colorful band snips. And judging from the collection I saw, guests are happy to have their wristbands sized, and extra tails bobbed off.
This tale of the tail, I just had to tell.