As one of the newest members of the Great Wolf Lodge Pack, I have been excited and enamored with all things, “Wolf!” During my first week, I took part in Wolfology; that’s Great Wolf Lodge-speak for “employee onboarding.”
The class took part at our Wisconsin Dells Lodge, and included two of my colleagues from the Corporate Office and several new employees from our many important resort areas. Over the years, I have taken new employee classes at other companies. While each had its own spin and tone – no such class ever asked me to howl before!
As a guest at our lodges, you have probably learned how to “Stomp, stomp, clap, clap, HOWWWLLL” – but did you know that pack members do it, too? We even have our own little version of the Howl that is slightly different at each lodge. For instance, the Wisconsin Dells Lodge is our first Great Wolf location. Pack members in the Dells proudly say, “Stomp, stomp, clap, clap, Howl! Number one!” Our Grapevine, Texas Lodge pack members welcome all new pack members by taking them to the lobby and having them yell, “Stomp, stomp, clap, clap, Howl! Yee-hah, y’all!” I love that!
Wolfology then went on to discuss the Great Wolf Guest. With are so many options for family entertainment these days, we are honored each time you choose us. It truly is our responsibility to do all we can to ensure that our properties are clean, inviting, exciting and as wonderful as our advertising makes us out to be. We must exceed our guests’ expectations. Call me a little geeky – but that makes me proud. (More on that later when I write about my first experience as a guest.)
Soon, we were knee deep in Great Wolf Lodge lingo: “pack members” – employees of Great Wolf Lodge; “dens” – employee offices; “wolf wear” – employee uniforms. Do you like to give the celebratory High Five from time to time? At Great Wolf Lodge, we give the “High Paw.” Teach your kids to do it tonight! Start with your hand open, palm facing out. Then, bend each finger inward at the knuckles. Lastly, raise your paw and howl. You can’t help but smile as you do it.
Welcome to our pack!